Error logging in Issue

0
Hello everyone,

I appreciate any help in advance:

We are getting the following error with the android SDK

System.err﹕ Caused by: java.io.IOException: Sending probing packet failed - this: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.1.132, port=27174}, portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, externalHostAddress=null

We are using the latest one too..

Any idea if its a common issue right now?


Thanks!
Responses (3)
  • Accepted Answer

    Friday, February 05 2016, 03:03 PM - #Permalink
    0
    I am also getting this error, I wonder why the sample does not work and there is no good support available to fix the exceptions.
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  • Accepted Answer

    Friday, February 05 2016, 04:57 PM - #Permalink
    0
    Hi,

    these errors are usually related to a your network/firewall setup. The client tries to establish a UDP connection to our server. If the probing packets don't get through then this connection cannot be established and the login fails. Without further information about your network and firewall there is little we can do. The SDK and sample projects are working fine, but only in a proper environment.

    Please post some more logs, maybe we can find the reason for this.

    Regards,
    Tobias
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  • Accepted Answer

    Thursday, April 07 2016, 05:33 PM - #Permalink
    0
    I also got this error

    Here my log...


    04-08 23:01:04.914 1078-2235/? I/SipHandler: AndroidSipAddressManager.findSipPort() - result: null
    04-08 23:01:04.914 1078-2235/? I/SipHandler: AndroidSipAddressManager.findSipPort()... - no port found -> fallback to default
    04-08 23:01:04.918 1078-2235/? I/SipHandler: AndroidSipAddressManager.findRtpPort()... - no port found -> fallback to default... port: 0
    04-08 23:01:04.918 1078-2235/? I/SipHandler: AndroidSipAddressManager.findRtpPort()
    04-08 23:01:04.918 1078-2235/? I/SipHandler: AndroidSipAddressManager.findOpenPort() - taskCount: 24
    04-08 23:01:04.998 1078-1097/? I/art: Background sticky concurrent mark sweep GC freed 68730(2007KB) AllocSpace objects, 7(112KB) LOS objects, 2% free, 57MB/59MB, paused 5.920ms total 38.852ms
    04-08 23:01:05.046 1078-2318/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.046 1078-2319/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.050 1078-2320/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.051 1078-2321/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.054 1078-2322/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.054 1078-2323/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.057 1078-2324/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.060 1078-2325/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.062 1078-2327/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.063 1078-2328/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.064 1078-2326/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.067 1078-2329/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.068 1078-2330/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.069 1078-2331/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.072 1078-2333/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.072 1078-2335/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.073 1078-2334/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.075 1078-2332/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.076 1078-2336/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.078 1078-2337/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.079 1078-2338/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.080 1078-2339/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.081 1078-2340/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:05.083 1078-2341/? I/SipHandler: sendProbingPackets() - address /174.129.232.243:19269, count: 4, timeout: 4000
    04-08 23:01:09.046 1078-2318/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.047 1078-2318/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=10604}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.048 1078-2320/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.049 1078-2320/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=11998}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.050 1078-2322/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.051 1078-2322/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=38639}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.052 1078-2319/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.053 1078-2319/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=22299}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.054 1078-2321/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.055 1078-2321/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=19414}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.058 1078-2327/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.059 1078-2327/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=47988}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.060 1078-2323/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.061 1078-2323/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=28439}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.062 1078-2324/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.063 1078-2324/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=14525}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.064 1078-2325/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.065 1078-2325/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=33446}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.066 1078-2328/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.067 1078-2328/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=15398}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.075 1078-2326/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.076 1078-2326/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=17724}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.077 1078-2333/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.078 1078-2333/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=25107}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.079 1078-2329/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.080 1078-2329/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=40496}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.081 1078-2330/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.082 1078-2330/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=23604}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.083 1078-2331/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.084 1078-2331/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=44231}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.085 1078-2335/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.086 1078-2335/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=6710}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.087 1078-2334/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.088 1078-2334/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=29462}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.089 1078-2332/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.090 1078-2332/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=3413}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.091 1078-2339/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.092 1078-2339/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=46970}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.093 1078-2336/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.094 1078-2336/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=1133}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.095 1078-2338/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.096 1078-2338/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=32687}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.097 1078-2340/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.098 1078-2340/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=35340}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.105 1078-2337/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.106 1078-2337/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=41574}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.114 1078-2341/? I/SipHandler: sendProbingPackets() - fail: 19269
    04-08 23:01:09.115 1078-2341/? I/SipHandler: * * * Warning: AndroidSipAddressManager.CheckSipPortTask.call() - done. failure: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=7644}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.152 1078-2235/? W/System.err: java.util.concurrent.ExecutionException: java.io.IOException: Sending probing packet failed - this: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=7644}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.152 1078-2235/? W/System.err: at java.util.concurrent.FutureTask.report(FutureTask.java:93)
    04-08 23:01:09.152 1078-2235/? W/System.err: at java.util.concurrent.FutureTask.get(FutureTask.java:163)
    04-08 23:01:09.152 1078-2235/? W/System.err: at java.util.concurrent.AbstractExecutorService.doInvokeAny(AbstractExecutorService.java:162)
    04-08 23:01:09.152 1078-2235/? W/System.err: at java.util.concurrent.AbstractExecutorService.invokeAny(AbstractExecutorService.java:184)
    04-08 23:01:09.152 1078-2235/? W/System.err: at com.c2call.sdk.lib.c.b.a(SourceFile:148)
    04-08 23:01:09.152 1078-2235/? W/System.err: at com.c2call.sdk.lib.c.b.findRtpPort(SourceFile:87)
    04-08 23:01:09.153 1078-2235/? W/System.err: at com.actai.sip.SipAddressManager.run(SourceFile:65)
    04-08 23:01:09.153 1078-2235/? W/System.err: at java.lang.Thread.run(Thread.java:818)
    04-08 23:01:09.153 1078-2235/? W/System.err: Caused by: java.io.IOException: Sending probing packet failed - this: CheckSipPortTask{_localHostAddress=InetAddressAndPort{address=/192.168.0.22, port=7644}, _portMapAddress=InetAddressAndPort{address=/174.129.232.243, port=19269}, _externalHostAddress=null}
    04-08 23:01:09.153 1078-2235/? W/System.err: at com.c2call.sdk.lib.c.b$a.c(SourceFile:255)
    04-08 23:01:09.153 1078-2235/? W/System.err: at com.c2call.sdk.lib.c.b$a.call(SourceFile:212)
    04-08 23:01:09.153 1078-2235/? W/System.err: at java.util.concurrent.FutureTask.run(FutureTask.java:237)
    04-08 23:01:09.153 1078-2235/? W/System.err: at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:422)
    04-08 23:01:09.153 1078-2235/? W/System.err: at java.util.concurrent.FutureTask.run(FutureTask.java:237)
    04-08 23:01:09.153 1078-2235/? W/System.err: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112)
    04-08 23:01:09.153 1078-2235/? W/System.err: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)
    04-08 23:01:09.153 1078-2235/? W/System.err: ... 1 more
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